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Returns

Returns

Our Returns department is your first port of call for all matters relating to returns and complaints. They provide the following services

Organising reimbursements

 
 

Ensuring returned goods are disposed of appropriately

 
 

Returns or redeliveries due to:

  • Erroneous delivery
  • Dispatched quantity not matching quantity ordered
  • Complaints
  • Cancellation of an order
 
 

Returns and complaints are processed in accordance with an internal standard operating procedure (SOP) and the guidelines issued by the pharma partner in question.