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Processing of returns and deficiencies

_If a delivery is incorrect (not enough/too many/incorrect items sent, etc.) a deficiency notification is sent
_Notifications are processed in accordance with our partners’ guidelines
_Customer notifies Alloga of the deficiency in writing
_Items are to be returned in accordance with the conditions (within 5-10 days of delivery) noted on the packing list.

Processing of damage during transit

Packages – shipment by post
_Check package/Dispobox for external damage immediately after delivery.
_Submit claims form with photographs via the mail carrier or post office.

General cargo – shipments via shipping agents
_Check pallet for external damage immediately after delivery, together with the delivery driver.
_Draw up a report of the damage and send this, with photographs, to the shipping agent.

For underwriting reasons, a photographic record is required in all cases.

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