Customer Service

packages with medicine packs

Processing of returns and deficiencies

  • If a delivery is incorrect (not enough/too many/incorrect items sent, etc.) a deficiency notification is sent
  • Notifications are processed in accordance with our partners’ guidelines
  • Customer notifies Alloga of the deficiency in writing
  • Items are to be returned in accordance with the conditions (within 5-10 days of delivery) noted on the packing list.

Processing of damage during transit

Packages – shipment by post

  • Check package/Dispobox for external damage immediately after delivery.
  • Submit claims form with photographs via the mail carrier or post office.

General cargo – shipments via shipping agents

  • Check pallet for external damage immediately after delivery, together with the delivery driver.
  • Draw up a report of the damage and send this, with photographs, to the shipping agent.

For underwriting reasons, a photographic record is required in all cases.


Alloga Ltd.

Customer Service
Buchmattstrasse 10
CH-3401 Burgdorf

+41 58 851 47 47
+41 58 851 46 57

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