Returns and complaints
Our Returns department is your first port of call for all matters relating to returns and complaints. Specifically, this includes the following:
Returns management
- Processing of incorrect deliveries
- Dispatched quantity not matching quantity ordered
- Organisation of GDP-compliant returns
- Complaint Sample Management on behalf of our partners
- Creation of credit note
How do I register a return or complaint?
Please follow our guide "Registration of returns and complaints".
Returns and complaints are processed in accordance with an internal standard operating procedure (SOP) and the guidelines issued by the pharma partner in question.
To enable us to organize the collection of Alloga boxes quickly and reliably, we kindly ask you to complete the contact form below in full.
Your information will be forwarded directly to our customer service team. Here’s how it works:
Complete the contact form
Enter your contact details, address, and the quantity of boxes to be returned.
Optional information
If your facility has fixed closing days, holidays, or limited opening hours, please indicate these so that we can plan the collection accordingly.
Submission to Alloga
Once submitted, your request will be automatically sent to our customer service team by email.
Organization of the collection
Our customer service team will plan the collection based on your details and coordinate it with the responsible transport partner.