Returns and complaints


Our Returns department is your first port of call for all matters relating to returns and complaints. Specifically, this includes the following:

Returns management

  • Processing of incorrect deliveries
  • Dispatched quantity not matching quantity ordered
  • Organisation of GDP-compliant returns
  • Complaint Sample Management on behalf of our partners
  • Creation of credit note

How do I register a return or complaint?
Please follow our guide "Registration of returns and complaints".


Returns and complaints are processed in accordance with an internal standard operating procedure (SOP) and the guidelines issued by the pharma partner in question.