Our Returns department is your first port of call for all matters relating to returns and complaints. They provide the following services

Organising reimbursements


Ensuring returned goods are disposed of appropriately


Returns or redeliveries due to:

  • Erroneous delivery
  • Dispatched quantity not matching quantity ordered
  • Complaints
  • Cancellation of an order

Returns and complaints are processed in accordance with an internal standard operating procedure (SOP) and the guidelines issued by the pharma partner in question.