Returns
Our Returns department is your first port of call for all matters relating to returns and complaints. They provide the following services
Organising reimbursements
Ensuring returned goods are disposed of appropriately
Returns or redeliveries due to:
- Erroneous delivery
- Dispatched quantity not matching quantity ordered
- Complaints
- Cancellation of an order
Returns and complaints are processed in accordance with an internal standard operating procedure (SOP) and the guidelines issued by the pharma partner in question.